Communications Center

PERSONALIZED CALL ANSWERING SERVICE | PENNSYLVANIA

Answer every call, delight every customer, seize every opportunity

30% of your customers will hang up when put on hold

How many business opportunities have you lost by keeping your customers
hanging on the phone line?

With our personalized call forwarding services, you will deliver top customer
service every single time and never misss a chance to thrive.

Why us?

Catching every inbound call while you are attending to other duties can be tricky. But with support
from a 24/7 live call answering team, you'll never miss a call again.

Seamlessly run your
business 24/7

Our agents are available 24/7/365 to take every incoming call. Additionally, we have powerful battery backups and gas-powered generators to maintain service during a power outage or another unexpected event.

Ensure security and
compliance

All data we process and collect is encrypted, confidential, and stored in highly secured data centers. We conform to regulatory information security standards and we are HIPAA compliant to serve medical facilities.

Get your calls answered
expertly

We invest in staff development, ensuring every single agent is experienced, qualified, and expertly trained. In addition, we work closely with you to adjust the scripts to handle all your calls as if they were our own.

Choose how to relay messages

Tell us which details we should collect from the callers, and choose how you want it relayed - via email, text, fax, other way? You're in charge!

Make any updates as needed

We are flexible to update the scripts, agents, communication mode, and any other details you need to reflect changes happening in your business.

Trust a locally-based company

Our phone answering agents are 100% US-based to ensuring the highest service quality when attending to your domestic customers.

Phone Answering

Grow your business faster with professional call answering

Connect with your customers anytime, and support them even when your personnel is sleeping. Add a human touch to your phone service and help your business reach its full potential!

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24/7 Live Answering

Can you imagine the frustration of facing an urgent issue and reaching a voicemail when you try to solve it? Exactly. So don't do the same to your customers, and let them speak to a live, helpful agent.

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After-Hours Call Answering

You can also use our phone answering services to fill in gaps in customer service when your doors are closed. With after-hours phone service your calls get answer at any time while you and your team get more time back!

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Local Call Forwarding

We can help you stay connected to your customers at all times with a local call forwarding service. We will transfer all incoming calls to a phone number of your choice, so they never go unattended.

01-

24/7 Live Answering

Can you imagine the frustration of facing an urgent issue and reaching a voicemail when you try to solve it? Exactly. So don't do the same to your customers, and let them speak to a live, helpful agent.

02-

Local Call Forwarding

We can help you stay connected to your customers at all times with a local call forwarding service. We will transfer all incoming calls to a phone number of your choice, so they never go unattended.

03-

After-Hours Call Answering

You can also use our phone answering services to fill in gaps in customer service when your doors are closed. With after-hours phone service your calls get answer at any time while you and your team get more time back!

Focus on your growth while
we take care of your calls

Industries

Providing quality 24/7/365 phone services to multiple industries

Whether you are a business owner or a solo contractor, our virtual agents are fully-prepared to
support your customers night and day.

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Healthcare & Medical

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Plumbing

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Building & Construction

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Legal

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HVAC

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Retail & eCommerce

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Banking & Financial

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Real Estate & Property

Is your industry missing? Call 717-396-960 and ask about available options.

Tell us what you need and
you're good to go!

With our extensive experience, straightforward
pricing, and a team of prompt, professional virtual agents,
it only takes a few steps to start forwarding calls.

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Get in touch with our
consultants

Personalize your script
Leave no call unanswered

1. Get in touch with our
consultants

2. Personalize your script

3. Leave no call unanswered

Hear from our customers

Contact us

Contact our team!

You can call us at 717-396-960 OR provide your details below. We will be in touch with you shortly!

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FAQs

Need clarification?

CALL ANSWERING AND FORWARDING SERVICES

We offer live call answering services, where an agent takes your inbound calls and, after determining the caller’s needs, delivers the message to you or your employees through various channels. Our services include free emailing, faxing, secure relaying of messages, text messaging, local call forwarding, and wake-up calls
Our telephone operators take calls for clients in all industries, including IT & technology, financial & legal services, healthcare, real estate, retail, tourism, construction, and more. We cater to companies of all sizes, from small businesses to large enterprises, tailoring incoming and outgoing calls, pages, faxes, and emails to each company’s customers, protocols, and needs. 
Our agents are available 24/7, without fail, to provide your callers with timely responses at any time. We take a wide array of phone calls after business hours, at call overflow (busy or overcrowded lines), on weekends and holidays, and whenever you need us. 
Making sure your callers don’t wait on hold is our first job. Thus, we answer 80% of all inbound calls in three rings or fewer
We deliver your messages via text, email, fax, secure messaging, over the phone, or through the web. The choice of the channels depends on your preferences and technical capabilities, as well as on the required data protection and compliance measures.

CONTRACT, SETUP, AND FEES

As our services are fully customized, the average cost depends on numerous factors, such as call time and volume, team size, and service type. Therefore, to establish the best rate for your company, we always conduct a detailed interview to estimate your call answering demand and suggest the best option—a flat rate, billing per minute, or another.  Try our FREE 14 days trial today!
As we are solely focused on providing call answering services and cooperate only with experienced staff, our telephone operators are typically ready to pick up your phones within 24 hours after finalizing the contract details. Full customization typically takes 1-2 business days from establishing call scripts.
After discussing your specific needs during a short consultation call, we are happy to recommend the most cost-efficient plan in your case. You can schedule a consultation with us at any time.
We can support you short-term and long-term whenever you need our assistance. No matter if you need ongoing, 24/7 support to handle all your inbound calls or just need to cover for a receptionist on annual leave, we are there for you!
Our answering service strives for excellent customer service. Therefore, you can cancel, upgrade, or downgrade your current plan or service at any time. No need to pay for services you don’t use!

SECURITY AND COMPLIANCE

To ensure our clients’ data and communications are secure and safe under all circumstances, we keep a copy of all messages off-site in a protected database. All messages are kept for up to 8 years, as per the HIPAA requirements.  
Yes, we have adapted our services for medical offices and practices in the USA to be HIPAA compliant. If our customers are obliged to comply with HIPAA regulations, we will suggest the methods and channels of communication that will best protect the identity and sensitive data of their patients. Additionally, all our agents sign a non-disclosure agreement indefinitely and undergo regular training in data protection policies. 
As a US company registered and operating in the USA, we work only with trained and experienced customer service professionals in our country and do not outsource any call forwarding to overseas call centers. This way, we can guarantee the highest level of services and ensure all our customers are treated professionally.
It’s easy. Simply call us at 717-396-9600 or email info@commcenterpa.com to talk to our agents and learn more about how we can help your business. We’re there for you 24/7 and ready to start immediately!